FAQ

You can simply select your preferred product, choose any available options, and checkout using Shopify’s secure payment gateway. Once your order is placed, you will receive an automatic confirmation email.

Orders can be changed or canceled within 12 hours of purchase. Please contact our support team immediately with your order number.

Yes. We offer flexible financing through Shopify’s integrated payment partners (e.g., Shop Pay Installments), making it easier to invest in high-performance recovery equipment.

Most orders ship within 1–2 business days, and delivery typically takes 2–5 business days within the USA.

Yes — BodyChamps offers free shipping on all U.S. orders, including high-ticket items.

Some larger items may qualify for white-glove delivery, depending on your location. Contact support for availability.

At this time, BodyChamps ships within the United States only.

We offer a 30-day return window on most items. Products must be unused, in original packaging, and in resellable condition.

We do not offer direct exchanges. You may return an item and place a new order for the replacement.

Simply contact support with your order number, and our team will provide the return authorization and instructions.

Yes. Most items include a 2–5 year manufacturer warranty, depending on the product category.

Warranty service is provided directly through the manufacturer. Our team will help guide you through the process if needed.

Coverage typically includes defects in materials and manufacturing, but not misuse, physical damage, or unauthorized repairs.

Yes. All products sold by BodyChamps meet U.S. safety standards and come from certified, reputable manufacturers.

Absolutely. You may contact us for guidance on choosing the right sauna, cold plunge, hyperbaric chamber, or recovery system.

Many products include installation manuals and support videos. Our team can also assist with product-specific setup questions.

We accept Shopify Payments only, which support major credit/debit cards and Shop Pay Installments.

Yes. Payments are processed through Shopify’s fully encrypted and PCI-compliant system, ensuring maximum safety.