Refund policy

BodyChamps LLC
Human Performance. Engineered.

1. Order Finality & Purchase Commitment

BodyChamps distributes specialized performance and recovery systems intended for serious individual owners, training facilities, and professional environments.

Due to the technical nature, freight classification, and manufacturer-specific handling requirements of many featured systems, all purchases are considered final once processing begins.

Orders represent a confirmed commitment to procure equipment directly from certified suppliers and production partners.

2. Cancellations

Orders may be eligible for cancellation only prior to:

  • Supplier submission

  • Production scheduling

  • Freight coordination

  • Custom configuration initiation

Once an order has entered supplier processing, it cannot be cancelled.

If a cancellation is approved before processing, any non-recoverable transaction or administrative fees may be deducted.

3. Returns

BodyChamps does not operate as a traditional retail storefront.

Most featured systems:

  • Are built-to-order

  • Ship via freight carrier

  • Require manufacturer authorization for any return consideration

As a result, returns are not automatically accepted.

Return requests, when applicable, must:

  • Be formally submitted in writing

  • Include order details and reason for request

  • Receive written authorization from both BodyChamps and the manufacturer

Unauthorized returns will not be accepted.

If a return is approved:

  • The system must remain unused and in original packaging

  • Freight, restocking, and inspection fees may apply

  • Any return eligibility is governed by the manufacturer’s policies

BodyChamps does not guarantee refund timelines or automatic reimbursement structures.

4. Shipping Damage & Delivery Inspection

All freight deliveries must be inspected at the time of arrival.

If visible damage is present:

  • Note damage clearly on the delivery receipt

  • Take photographs immediately

  • Notify BodyChamps within 24 hours

Failure to document shipping damage upon delivery may limit claims eligibility with the carrier.

5. Warranty & Manufacturer Coverage

Featured systems are backed by their respective manufacturers.

Warranty coverage:

  • Is administered according to the manufacturer’s published terms

  • May vary by system category

  • Does not constitute a return authorization

BodyChamps facilitates communication but does not independently alter or extend manufacturer warranty structures.

6. Exchange Considerations

Exchanges are not automatically available.

In rare cases where a system qualifies for manufacturer-approved exchange:

  • Freight coordination must be authorized in writing

  • Equipment must meet inspection requirements

  • Associated logistics costs may apply

7. Institutional Purchase Advisory

BodyChamps encourages all customers to:

  • Review product specifications carefully

  • Confirm spatial requirements

  • Confirm electrical or operational compatibility

  • Ask pre-purchase questions prior to checkout

Our team is available to assist in evaluating system suitability before order placement.

We do not recommend speculative purchases.

8. Contact

All return, cancellation, or order inquiries must be submitted to:

support@bodychamps.com
BodyChamps LLC
United States