Privacy policy

Privacy Policy

Last updated: February 1, 2026

BodyChamps (“BodyChamps,” “we,” “us,” or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide a curated shopping experience. Our storefront is hosted on Shopify, which provides the e-commerce platform that enables us to offer the Services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

1) Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include data that is de-identified or aggregated so it cannot reasonably be linked to an individual.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from this information):

Contact details

  • Name, shipping address, billing address, phone number, email address

Payment and financial information

  • Payment card details and billing information, transaction details, payment confirmations

  • Payment processing is typically handled by Shopify and/or third-party payment processors. We do not store full payment card numbers except as permitted by those providers.

Account information

  • Username, password, preferences, and settings

Transaction and shopping activity

  • Items viewed, added to cart, added to a wishlist, purchased, returned, exchanged, or canceled

  • Past purchase history

Communications

  • Information you provide when contacting us (e.g., support requests)

Device and network information

  • Device type, browser type, IP address, cookie identifiers, and similar identifiers

Usage information

  • How you interact with the Services, including navigation patterns and timestamps

2) Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you (e.g., when you create an account, place an order, submit a form, or contact support)

  • Automatically (e.g., through cookies and similar technologies when you browse or use the Services)

  • Service providers (e.g., payment processing, fulfillment, analytics, customer support, cloud storage)

  • Partners or other third parties (e.g., advertising and marketing partners, where permitted by law)

3) How We Use Personal Information

Depending on how you use the Services, we may use personal information to:

Provide, operate, and improve the Services

  • Process payments and fulfill orders

  • Create and manage accounts

  • Provide customer support

  • Arrange shipping, delivery, returns, and exchanges

  • Maintain and improve site performance, usability, and customer experience

  • Personalize preferences (e.g., saving items, remembering settings)

Communications and marketing

  • Send transactional messages (e.g., order confirmations, shipping updates, account notices)

  • Send promotional communications where permitted (e.g., product updates and offers)

  • Present advertising on the Services and across other websites, including interest-based advertising where enabled

Security and fraud prevention

  • Authenticate accounts and protect user access

  • Detect, investigate, and help prevent fraud or unauthorized activity

  • Protect the integrity and security of the Services

Legal and compliance

  • Comply with applicable laws and regulations

  • Respond to lawful requests and valid legal process

  • Enforce our Terms and policies

  • Protect our rights, operations, and users

4) How We Disclose Personal Information

We may disclose personal information when necessary to operate the Services and for legitimate business purposes, including:

Service providers and platforms

We may share information with Shopify, vendors, and service providers that support our operations, such as:

  • Payment processors

  • Fulfillment and shipping providers

  • Customer support providers

  • Analytics and performance services

  • IT, hosting, and cloud storage providers

These providers are authorized to use personal information only as needed to perform services for us.

Marketing and advertising partners

We may share information with marketing and advertising partners to deliver marketing services and show relevant advertising. These partners process information under their own privacy policies.

Depending on where you live, you may have rights to limit or opt out of certain data uses associated with targeted advertising (see Section 9).

At your direction or with your consent

We may disclose information when you request it or consent to it—for example, to ship products, integrate with third-party services, or use social media widgets or login tools.

Corporate transactions

We may disclose information in connection with a merger, acquisition, restructuring, sale of assets, or bankruptcy or similar transaction.

Legal requirements and protection

We may disclose information to comply with legal obligations, respond to valid legal requests, enforce policies, or protect the Services, our users, and our rights.

5) Shopify and Platform Processing

Our Services are hosted by Shopify. Shopify may collect and process personal information about your access to and use of the Services to provide and improve the platform. Information you submit may be transmitted to Shopify and to third parties (including those located in other countries) to operate and support the Services.

We may also use Shopify features that support analytics, personalization, and advertising capabilities. In some cases, Shopify is responsible for processing personal information associated with those features and for handling certain privacy requests related to that processing.

6) Third-Party Websites and Links

The Services may include links to third-party websites or platforms. If you follow a third-party link, you should review that party’s privacy and security policies. We are not responsible for the privacy, security, or content of third-party sites.

Information you share in public or semi-public settings (including social platforms) may be visible to others and may be used in accordance with the third party’s policies.

7) Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided us personal information, you may contact us to request deletion.

As of the date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as defined by applicable law) personal information of individuals under 16 years of age.

8) Security and Retention

Security

We maintain administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

We recommend that you avoid sending sensitive information through unencrypted or unsecured channels.

Retention

We retain personal information only as long as necessary for legitimate business purposes, including to provide the Services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.

9) Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights are not absolute and may be subject to limitations under applicable law.

Rights that may be available

  • Right to Access / Know: request access to personal information we hold about you

  • Right to Delete: request deletion of personal information we maintain about you

  • Right to Correct: request correction of inaccurate personal information

  • Right of Portability: request a copy of certain personal information in a portable format

  • Right to Opt Out of Sale/Sharing for Targeted Advertising: where applicable, opt out of uses that qualify as “sale” or “sharing” under privacy laws

Marketing communications

You may opt out of promotional emails at any time by using the unsubscribe link in our emails. Even if you opt out of marketing, we may still send non-promotional communications related to your account or orders.

Global Privacy Control

If your browser sends a recognized opt-out preference signal (such as Global Privacy Control), we may treat it as an opt-out request for that browser/device where required by law.

How to exercise your rights

You can submit requests by contacting us using the information in Section 12. We may need to verify your identity before processing certain requests.

We do not discriminate against individuals for exercising privacy rights.

10) International Transfers

We may transfer, store, and process personal information outside the country where you live. Where required, we rely on recognized transfer mechanisms (such as Standard Contractual Clauses) or other lawful bases for international transfers.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the updated version on this page, revise the “Last updated” date, and provide any notices required by applicable law.

12) Contact

If you have questions about this Privacy Policy or would like to exercise applicable privacy rights, please contact:

BodyChamps Support
Email: support@bodychamps.com